# Building a chatbot

#### What type of chatbots I can build? <a href="#what-type-of-chatbots-i-can-build" id="what-type-of-chatbots-i-can-build"></a>

There are two types of chatbot that you can build. They are;

1. [<mark style="color:purple;">Inbound Chatbot</mark>](#what-is-inbound-chatbot)
2. [Outbound Chatbot](https://help.wotsabot.ai/wotsabot-help-articles/outbound-bots)

#### What is Inbound chatbot? <a href="#what-is-inbound-chatbot" id="what-is-inbound-chatbot"></a>

An inbound chatbot is a type of chatbot that is designed to interact with customers or users who initiates contact with business or organisation. These chatbots are usually placed on a company's website or social media platform and are programmed to respond to customer inquiries, provide product information, schedule appointments, or handle other customer service tasks.

#### How do I build an Inbound Chatbot? <a href="#how-do-i-build-an-inbound-chatbot" id="how-do-i-build-an-inbound-chatbot"></a>

You can follow the following steps to build an inbound chatbot;

* Go to '**Bot Builder**'
* Click on '**Build a Bot**'
* Choose '**Build an Inbound Bot**'
* Select the '**Channel**' from available options
* Choose how you want to build your bot i.e. '**Use this Templates**' or '**From Scratch**'
* Add '**Action Blocks**' in the conversational flow
* Configure '**Action Blocks**' on the right panel
* Click on '**Test this Bot**' to test the flow
* Click on '**Deploy**' to deploy the bot

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