# Creating views

By default on the live chat screen, you have the following views:

* **You** - Chats assigned to you.
* **Assigned** - Chats currently in progress.
* **Unassigned** - No agent is assigned to the chat.
* **Closed** - Historically closed chats.
* **SLA breached** - Chats whose SLAs are breached

If you want to create your own view based on your criteria, to keep track of certain chats follow these steps:

* On the live chat screen, click ' + views'
* Give the view a name
* Define your filter criteria by adding conditions
* Click 'Create view'

<figure><img src="https://help.wotnot.io/~gitbook/image?url=https%3A%2F%2F360969599-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FsrMxU8nO3RjusUiYuXBB%252Fuploads%252Fn41UtSMjayvaLdFMRJSV%252FCleanShot%25202024-06-21%2520at%252020.05.39.png%3Falt%3Dmedia%26token%3D42cf9f2f-2174-4b71-b4c4-6779c58c35af&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=16790a1e&#x26;sv=1" alt=""><figcaption></figcaption></figure>

**Note**:

* All views are static and are not refreshed in real time.
* To see the updated chats, refresh the page.
* Views created are accessible to all users.

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# Agent Instructions: Querying This Documentation

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