# Creating a ticket

## Creating a ticket

To get assistance from wotSABot's support ticket, you must create a support ticket.

{% embed url="<https://youtu.be/9373wsWv83U>" %}
How to create a support ticket
{% endembed %}

### How to create a ticket <a href="#how-to-create-a-ticket" id="how-to-create-a-ticket"></a>

Follow these steps:

* Login to your wotSABot account
* Click on the 'Help' icon
* Click on the 'Create a Ticket' button
* Choose the appropriate 'Ticket Type'
  * **Implementation assistance**: Anything in regards to setting up the white label instance
  * **Other questions**: Ask anything you would like to know about the portal
  * **Report a bug**: If the functionality is not working as it should be
  * **Technical support**: For anything where you would like to have assistance from the technical team
* Provide required details
* Click 'Create ticket'

Once the ticket is created, the ticket ID is on the table. When you click the ticket, a popup modal with the latest responses from our support team will appear.

Here, you can respond back to our support team with any follow-ups.

<figure><img src="/files/ejm65bE8psbcg2mEaeg4" alt=""><figcaption></figcaption></figure>

### Support hours <a href="#support-hours" id="support-hours"></a>

wotSABot will work to offer resolution between 9 am and 5 pm UAE Time from Monday to Friday.

### SLAs <a href="#slas" id="slas"></a>

First response time: 4 hours

Resolution time: Two working days


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