# Send Status

When an outbound message is sent to a contact via SMS or WhatsApp, the message can either be:

* **Not send** - Phone number is invalid and hence the message is not sent.
* **Sent but not delivered** - Phone number is valid, but the message is not yet delivered.
* **Delivered but not seen** - The message has been delivered, but the contact has not seen the message yet.
* **Seen but not replied** - The message has been seen and delivered, but the contact has not replied yet. (Only for WhatsApp)

<figure><img src="/files/aO1pqHa9544yY4jUp4ZF" alt=""><figcaption></figcaption></figure>

You can create the next steps of the flow based on the result of the message delivery.

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