Creating a ticket
Creating a ticket
To get assistance from wotSABot's support ticket, you must create a support ticket.
How to create a ticket
Follow these steps:
Login to your wotSABot account
Click on the 'Help' icon
Click on the 'Create a Ticket' button
Choose the appropriate 'Ticket Type'
Implementation assistance: Anything in regards to setting up the white label instance
Other questions: Ask anything you would like to know about the portal
Report a bug: If the functionality is not working as it should be
Technical support: For anything where you would like to have assistance from the technical team
Provide required details
Click 'Create ticket'
Once the ticket is created, the ticket ID is on the table. When you click the ticket, a popup modal with the latest responses from our support team will appear.
Here, you can respond back to our support team with any follow-ups.
Support hours
wotSABot will work to offer resolution between 9 am and 5 pm UAE Time from Monday to Friday.
SLAs
First response time: 4 hours
Resolution time: Two working days
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